didgUgo signs as InterSystems Solutions Partner ahead of Australian and U.S. launch of care visit fraud prevention and Electronic Visit Verification (EVV) compliance application

Sydney, Australia – September 11, 2024 – InterSystems, a creative data technology provider dedicated to helping customers solve the most critical scalability, interoperability and speed problems, today announced that didgUgo, an innovative Australian care industry software start-up, has signed a Solutions Partner agreement with InterSystems to add interoperability, FHIR and AI functionality to its next-generation care visit verification solution – facilitating data integration with care providers and boosting their return on investment – and accelerate didgUgo’s growth plans.

Designed for healthcare, aged care, and disability service providers, didgUgo is an innovative software-as-a-service (SaaS) solution that enables subcontractors to scan an on-site QR code to check in and out of jobs. Providers get confirmation via the didgUgo SaaS application and APIs, simplifying and streamlining their business processes and improving compliance. To avoid data privacy issues, didgUgo retains the smallest possible data footprint, with no need to store subcontractor or client and patient private data.

Enhancing functionality and value for care providers

By adopting the InterSystems IRIS for Health™ data platform, didgUgo can enhance the functionality and value it offers to providers. IRIS for Health enables didgUgo to provide interoperability with information systems used by care providers quickly and cost-effectively and utilise healthcare data standards such as HL7® FHIR®. This will support enhanced functionality such as two-way communication with subcontractors or using AI and Machine Learning for fraud prevention.

The Solutions Partner agreement with InterSystems will also accelerate didgUgo’s growth. This includes offering its solution in the United States – where Electronic Visit Verification (EVV) is mandatory for Medicare and Medicaid – in addition to Australia. didgUgo recently exhibited at the InterSystems Global Summit 2024 in the U.S. to raise awareness of its next-generation EVV solution and better understand global market requirements. It demonstrated its use of IRIS for Health to exchange data with other applications, including the InterSystems TrakCare® healthcare information system, which also use IRIS for Health.

Overcoming interoperability hurdles to adoption

“Our vision is to integrate didgUgo into the IRIS ecosystem so that solutions like TrakCare can plug in didgUgo check-in/check-out services to significantly improve visibility of service delivery, in real time,” said Luke Benson, Chief Technology Officer and Managing Director at didgUgo.

“For many home services, Australian care providers don’t have any visibility into jobs until they receive the invoice, weeks later,” said Benson. “We can fill that gap by providing real-time visit verification data. With our Solutions Partner agreement with InterSystems, didgUgo is primed to be interoperable and exchange data with provider systems in real time. By integrating a rostering or work order system, you could follow up with subcontractors and say, ‘Did you forget to check in?’.” 

Ease of integration for Solution Partners

Benson highlighted how didgUgo’s team was set to rapidly integrate with IRIS for Health. “Our engineering team took advantage of the excellent online developer resources from InterSystems, such as documentation and pre-built Docker images, and we were able to integrate our solution into IRIS for Health in just a couple of days. It also gives us FHIR compliance and facilitates AI and machine learning, for example, to analyse data for advanced fraud prevention. We’ve also received great support from the local InterSystems solution engineering team to help us optimise the solution.”

“InterSystems works with care industry software start-ups to meet one of their most pressing challenges – the need for interoperability to integrate with providers’ information systems and deliver value quickly,” said Darren Jones, Country Manager, Australia and New Zealand for InterSystems. “We are delighted to help future-proof didgUgo by adopting IRIS for Health to overcome interoperability and systems integration hurdles to customer adoption, enhance their solutions and accelerate their growth.”

For more information, please visit InterSystems.com/au